Appendix D. Support checklist

Before requesting support, record:

• Avellio version: 1.1.0 Q3 2026;
• Loader and Engine filenames;
• InDesign version and operating system;
• document type and approximate size;
• active tab, profile, locale, scope, and mode;
• whether Live Mode and Incremental Updates were enabled;
• exact status or alert text;
• Health result;
• relevant avellio_crash.log excerpt without confidential document content;
• steps required to reproduce the problem.

Product information and current compatibility guidance: www.avellio.app